Is Branch Loan App Good for Borrowing? Reviews & Complaints (2025)

Abdul
Abdul

In recent years, mobile loan apps have become one of the easiest ways Nigerians get instant financial support without the stress of going to a physical bank. Many users are now switching to microfinance and digital apps because they are faster, reliable, and available at any time.

The financial space has grown so wide that most people can now handle everything from their phones, from borrowing to saving and investing.

Among these popular apps, one of the most used and trusted is Branch.
Branch Microfinance is a licensed digital bank regulated by the Central Bank of Nigeria (CBN), offering instant loans, free transfers, bill payments, and investments. It’s one of the few apps in Nigeria that gives users cashback rewards and flexible loan tenures without asking for collateral or paperwork.

In this article, we will go through everything about the Branch Loan App, how to borrow, repayment terms, real user reviews, complaints, and what makes it different from other loan apps in 2025.

Overview of Branch Loan App

The Branch app is an all-in-one mobile banking app that allows Nigerians to borrow money instantly, send and receive transfers, pay bills, and invest their funds to earn interest.

The app is designed to be user-friendly, with an interface that helps users access every feature easily. Once you register, you can borrow as little as ₦6,000 and up to ₦1,000,000, depending on your credit score.

  • Loan Amounts: ₦6,000 – ₦1,000,000
  • Tenure: 62 days – 1 year
  • Monthly Interest: 3%–23%
  • APR: 34% – 271%
  • Regulated by: Central Bank of Nigeria (CBN)
  • App Downloads: Over 50 million (as of 2025)

Branch does not charge hidden or processing fees. The app also offers users 2% cashback on airtime, data, and bill payments—one of the few microfinance apps doing this in Nigeria.

How to Create an Account on Branch

Creating an account on Branch is simple and takes only a few minutes:

  1. Download the Branch App from the Google Play Store.
  2. Sign up with your active Nigerian phone number.
  3. Verify your number by entering the OTP sent via SMS.
  4. Fill in your details—full name, BVN, date of birth, and bank account.
  5. Grant app permissions (SMS, call logs, and contacts)—this helps Branch check your credit score.
  6. Complete KYC verification (no physical document needed).

Once registration is complete, you can instantly see your loan offer on the dashboard.

How to Borrow Money on the Branch App

Borrowing on Branch is straightforward and fully digital.

  1. Open the app and tap “Loans.”
  2. Select a loan offer from the list (Branch gives personalized offers).
  3. Review the repayment amount and date.
  4. Tap “Apply.”
  5. The money will be disbursed to your Branch wallet or directly into your bank account within minutes.

Example:
If you borrow ₦60,000 for 62 days at an APR of 181%, the total interest is ₦18,400, making your total repayment ₦78,400 (₦39,200 per month for 2 months).

How to Repay Branch Loan

Repayment can be done through any of the following methods:

  • Using the App: Open “Loans” → Tap “Repay” → Choose a payment method (card, wallet, or bank transfer).
  • Auto Debit: If your card is saved, repayment can be automatic on your due date.
  • Manual Transfer: You can pay into your Branch wallet account number.

Paying on or before the due date increases your credit limit and keeps your account in good standing.

 

Interest Rate Details (2025 Update)

Branch interest rates vary based on your credit history, phone data, and repayment behavior.

Category Details
Loan Tenure 62 days – 12 months
Monthly Interest 3% – 23%
Annual Percentage Rate (APR) 34% – 271%
Late Payment Fee Up to 6% on overdue balance
Origination / Processing Fee None
Collateral Not required

Branch app loan rating

User Reviews (2025 Real Feedback)

  • Jjapheth Munyao Ndambu (10/10/25)

“Branch is the best mobile lending app I know so far, very understanding and never disturbs one with unnecessary calls.”
43 people found this helpful.

  • Adedamola (8/30/25)

“Branch is one of my favorite loan apps. The design is great, easy to use, and transfers are always free.”
5,774 people found this helpful.

  • Wabwile N. Vallary (8/12/25)

“I love how Branch gives peace of mind once the loan is approved. They are clear with their deductions and repayment.”
1,432 people found this helpful.

From most verified reviews, Branch remains one of the most transparent and reliable loan apps in Nigeria.

Branch App Features (2025)

  • Instant Loans — borrow ₦6,000 to ₦1,000,000 instantly.
  • Free Transfers — two free transfers every month, ₦10 per transfer afterward.
  • Bill Payments — pay electricity, cable, and exam fees easily.
  • Airtime & Data Cashback — 2% cashback every time you recharge.
  • Investments — earn up to 23% interest per annum on fixed savings.
  • Flexi Investment — earn 10% annually, withdraw anytime without penalty.
  • 24/7 Support — responsive in-app chat and email service.

Branch Investment Options

Branch is not just a loan app, it also allows users to invest and grow their savings safely.

  • Fixed Investment:
    • Lock funds for 30–365 days.
    • Earn up to 23% interest per annum.
    • Multiple maturity dates allowed.
  • Flexi Investment:
    • Earn 10% interest per annum.
    • Withdraw anytime, no penalty.
    • Weekly interest payout (compounded).

All investments are insured and regulated under CBN’s microfinance framework.

Common Complaints and Issues

Complaint Cause Possible Fix
“Loan not disbursed after approval” Network delay Wait 5–15 mins or contact in-app support
“Repayment not reflecting” Bank delay Restart app and check “My Loans”
“Account locked” Multiple login attempts Reset password or contact support
“Loan limit not increasing” Poor repayment record Repay early for 2–3 cycles

FAQs

Q1. What is the Branch loan code (USSD)?
Branch currently has no USSD code; all services run through the mobile app only.

Q2. How long does loan approval take?
Usually within 5 minutes after applying, depending on your data verification.

Q3. Can I get another loan before finishing the current one?
Yes, once you build a good repayment history.

Q4. What happens if I don’t pay my Branch loan?
You’ll be charged late fees, and your BVN will be reported to credit bureaus.

Q5. Is Branch a real CBN-licensed app?
Yes. Branch is licensed by the Central Bank of Nigeria (CBN) as a Microfinance Bank and operates under full regulatory compliance.

Conclusion

From our personal test and verified feedback from users, Branch Loan App stands out as one of the most reliable and transparent microfinance apps in Nigeria.

The app offers fast disbursement, flexible repayment options, cashback rewards, and secured investment channels, all in one platform.

If you’re looking for a trustworthy loan app to borrow money from without collateral, Branch remains one of the top options in Nigeria today.
Just make sure to repay early, use your real details, and always check your repayment schedule inside the app before confirming any loan.

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